FAQ

What color service should I book?

Partial Highlight VS. Full Highlight
A partial highlight focuses on brightening face-framing pieces, the crown and parting areas. A full highlight provides all-around coverage, including the nape area. If your hair feels too dark underneath when you wear it up, you may need a full highlight.

Balayage, AKA Hair Painting
Hair painting, or balayage, is a French highlighting technique. The lightening effects can vary from naturally sun-kissed to dramatic contrast. This freehand approach creates a softer effect and easier maintenance than the hard lines and regrowth you see when highlighting with foils.

Toner (AKA a gloss or glaze)
A toner refreshes color with a quick, all-over treatment. This is the perfect service to revive blondes who don't have enough regrowth
for a highlight or balayage, but feel dull or brassy and need brightening.

Tint (AKA Single Process)
A tint is all over color. Root touch ups and grey coverage are considered tints. Tints include color refreshing through the ends.

Double Process (AKA Bleach and Tone)
A two-step process (often more than two steps) lightening ALL the hair with an on- scalp bleach application followed by a toner.
This service is to achieve a very pale blonde tone all over (think Gwen Stefani), or a bleach and tone can be the first step in achieving fantasy color.

Do I need a consultation before my first color visit?

Not necessarily...but it's never a bad idea! If, for example, you've been getting highlights for years, moved recently and are looking for
a new stylist to maintain your current look, you can probably schedule your initial visit without a consultation. However, if you're looking to make a more dramatic change, if you're interested in doing creative/fantasy color, or if you've never colored your hair before, it's a good idea to schedule a consultation beforehand so that you can get a realistic idea of what steps are necessary to achieve your desired result, how many visits that will take, and what the pricing will be. Consultations are complimentary and only take a few minutes, so they're a great way to make sure your color service fits into your schedule and budget, and that you and your stylist are a good match.


How do I tip?

Gratuity is left to your discretion and much appreciated. We only accept cash or mobile money tips (Venmo, Paypal, CashApp) tips, so please remember to bring cash or use one of the above apps if you’d like to add gratuity for your services. In the Bay Area, most guests choose to tip 20% of their service cost. Tipping is also encouraged after receiving a complimentary service, such as a bang trim. Remembering your stylist's assistant with cash gratuity is always appreciated.


I can’t make my appointment. Now what?

We require 24 hours notice for cancellations or rescheduling. Appointment reminders are sent via email or phone call in anticipation of your appointment. We respect your time and kindly ask that you respect ours in return! You can confirm, reschedule or cancel your appointment multiple ways: through our online portal, by calling the salon, or emailing info@harperpaige.com before the 24 hour mark.
If you do not arrive for your scheduled appointment or if you cancel/ reschedule with less than 24 hours notice you will be responsible for 50% of the cost of the service, up to 100% of the service for repeat offenders. You may be asked to prepay for appointments if you habitually reschedule or cancel at the last minute. We understand that medical/life emergencies cannot be predicted, and we consider these events mindfully and with discretion when they occur. Just call or email if you find yourself in a crisis!


Where do I park? How do I get to the salon?

For our San Francisco salon, the best parking options are the White House Garage at Grant and Sutter or the Sutter Stockton Garage. Please keep in mind that there is NO street parking available near the San Francisco salon. Harper Paige San Francisco is easily accessed from Powell Street Station or Montgomery Street Station. The entrance to Harper Paige San Francisco could be considered a city secret :) Our address is 11 Tillman Place, which is a walkway located off Grant Ave in the Financial District. Tillman Place is in between the Geffen Art Gallery and John Fluevog Shoes, and our entrance is on the same side of the building as the art gallery. You'll see a call box where you will buzz Harper Paige to be let in the locked glass doors. Once inside, take the elevator to the second floor. If you use a wheelchair, there is a lift to bring you across the indoor entrance steps to the elevator - please call us if you need assistance! For our Oakland location at 5030 Telegraph Ave (at 51st Ave), there is metered parking on Telegraph Avenue, as well as unmetered parking on adjacent streets. Harper Paige East is accessed from MacArthur Station or Rockridge Station.


I'm getting color but no haircut. Should I schedule a blowdry?

If you want a specific style, we recommend scheduling a blowout with a stylist in addition to your color service. Otherwise, you can enjoy a complimentary blowdry with your stylist or an assistant on a first-come, first-serve basis. Complimentary blowout styles are either sleek and straight or voluminous with some body/curl. Curls, waves, or hot iron styling are different services that should be scheduled with an experienced stylist. If you're in a rush or heading to the gym after, you can choose to skip the blowout and leave wet.